In your day-to-day life, you probably don't think about the sewage system connected to your home, but if you experience a sewage back flow, you need to know what to do to keep your family and pets safe and minimize damage. A sewage back flow occurs when dirty water or sewage material begins seeping up through the toilets and drains in your house when there is no problem, such as a pipe blockage, with the plumbing system in your residence. A sewage back flow can be hazardous, so it is important to take the following steps if you face this issue:
Immediately Call Your Municipal Sewer Provider
When you have a sewage back flow in your home, it is not a problem that can be repaired by a plumber. In almost all cases, it is caused by an issue in your city or municipality's sewer line, and it is important to contact them so they can resolve the issue promptly. Calling your sewer system provider at the first signs of a back flow can help prevent further damage and get the problem resolved swiftly.
Keep Your Family and Pets Away From the Waste
Untreated sewage material can be hazardous to humans and animals, so it is important to keep your family and pets away from the waste that is coming up through your drains and toilet. Depending on the severity of the sewage back flow, you may be okay just shutting doors and avoiding certain rooms, but if a large amount of sewage waste is present in your home, it in the best interest of your family to vacate the premises.
Do Not Try to Clean Up the Mess Yourself
As a homeowner, it is understandable to not want sewage waste in your home, but in a back flow situation you should never try to clean up the hazardous material yourself. Cleaning up sewage waste requires special skills and strong cleaning agents that you probably do not have on hand, so you should contact a sewage damage cleanup company that is equipped to remove waste while also being able to remedy any damage caused by water or moisture.
File a Claim as Soon as Possible
If your home experiences damages due to a municipal sewage back flow, you are most likely not responsible for the damages or the expenses involved in repairing the affected areas in your home. Don't assume that you have to file a claim with your homeowners insurance -- contact your sewage provider first to file a claim. Since the majority of cases of sewage back flow cases are not the fault of the homeowner, the sewer provider is typically responsible for paying for repairs.